![]() This tab has four sub-tabs: General, Exploits, Ransomware, and Web. That leaves the Protection tab, the place where everything happens. The Privacy page just contains Webcam Protection, and Web Filtering lets you configure the parental control system. On the History page, you see a list of everything Sophos has done to protect you, with an option to filter on different event types. The Status page features five large panels representing five protective components: Antivirus Protection, Web Protection, Ransomware Protection, Privacy Protection, and Malicious Traffic Detection. When you select a device, you get a page with five tabs: Status, History, Protection, Web Filtering, and Privacy. Either way, it both installs Sophos and connects the installation to your account for remote management. You can click to download and install on the current system or copy a link that you can send to someone else. Click any device for more details and configuration options, or click Add Device to extend protection to another PC or Mac. The main screen of your dashboard displays all the devices you've protected, each with a number representing outstanding notifications. There is a limit of 10 installations per subscription, but really, do you want to manage more? It's easier than driving across town to sort out the mess they've made or trying to walk them through diagnosis and repair over the phone. If you're the go-to tech support person for your family or circle of friends, consider installing Sophos for the whole gang and managing it remotely. IT departments take care of antivirus management from a central console they don't rely on untrained employees to keep things running. That makes a lot of sense, given this product's business origins. All configuration and logging activities take place in the online dashboard. Sophos just installs a small, local client on your PC. Once you pass 10 devices, McAfee costs less per device than Sophos, but Sophos beats the rest price-wise. McAfee also goes for $59.99 per year, but that price gets you unlimited installations on every Windows, macOS, Android, and iOS device in your household. Quite a few others come in at that just-under-$40 mark. General request for machine setup reformat or other tasks that are not time sensitive.With Bitdefender, ESET NOD32 Antivirus, and Kaspersky, you pay $39.99 per year for just one license and $59.99 per year for three. ![]() There is a problem to be solved, but customer is still functional and has other options available. Status Definitions with Initial Response Times, since it is taken the requirement either by telephone,Ĭatastrophic inability to complete job duties. Quick access to our Support Professionals, with knowledge in all Sophos Portfolio Products & Services.Provide help and guidance with respect to extended policy configuration and customer filter optimization.Provide help and guidance with respect to threat detection.Provide help and guidance with respect to virus disinfection and the use of virus recovery/disinfection utilities provided by Sophos.Address issues resulting from Sophos products malfunction.Technical Support and Warranty for Sophos RED and Access Point devices. ![]() Advanced hardware replacement for as long as your support plan is active with ACG (RMA).Deployment configuration of RED devices and or any capable Site 2 Site Tunnel.Support is offered in English and Spanish languages during business hours Monday to Friday 9:30 am‐ 5:30 pm (with lunch break) and can be done following ways: Remote ( via LogMeInRescue), Telephone or E-mail.ĪCG Sophos Remote Premium Support will respond and work to resolve customer-submitted problems with SOPHOS, related to the Products installation, administration and operation in accordance with the response times, escalation procedures and status updates set out in this document, in order to: The Support Service is available 8 X 5 (8 hours per day, 5 days per week). Enhanced Escalation with Sophos Support.Premium Services that includes personalized Support.Access to Certified Engineers and TRT (Technical Resource Team). ![]() ACG - Sophos Premium Professional Services - REMOTE (per hour price).
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